1) After receiving your booking request, one of experienced travel coordinators will be assigned to assist you in building a pleasant travel plan that best suits your interests.
2) When your booking is confirmed, you will receive a confirmation letter from us that the proposed flights, hotels, and tours are available. If any conditions should change after the confirmation, We reserve the right to make changes and provide you with the similar alternative options.
We would deeply regret your decision to cancel your trip order, however we realize that there are many valid reasons that this can happen. After the trip has commenced, we are
unable to refund any amount for unused services due to your early departure, late arrival,
or missed days on tours.
Alteration of Itinerary
Alternations to your itinerary before the booking is processed are happily processed free
of charge. We want to provide the best tour possible for you.
We reserve the right to modify the itinerary of the tour if air schedule or surface transportation changes, and/or events beyond the control make such alteration necessary. In
this event, any of the increase or reduction of the tour cost will be calculated and charged accordingly. If the tour has is to be changed at the request of the client/s, the client will be required to pay any additional cost in advance.
All clients must be in possession of a valid passport and necessary visas or permits at the commencement of travel. All such documentation is the sole responsibility of the client. Your travel advisor may assist you in applying for the necessary travel documentation upon request. We accept no responsibility or liability whatsoever for the failure of clients to obtain appropriate documentation.
Clients should take into account all international travel risks and familiarize themselves with health requirements applicable to the areas they intend to visit. The client is solely responsible for checking the safety and security conditions, vaccination, and other health requirements of governments in countries visited or transited.
In accordance with regulations of the General Administration of Civil Aviation of China, the free baggage allowance within China is 20 kg for the economy class, 30 kg for the business class, and 40 kg for the first class, plus limited carry-on luggage. Excess baggage charges are the sole responsibility of the client. Regulations within China specify that all suitcases must have a locking device attached. Failure to follow this regulation may result in refusal by airport staff to load suitcases onto the aircraft.
Our tour packages include China Life Tourist Accident/Casualty Insurance up to a aximum of $29,000 provided free of charge as part of our package. We still highly recommend that you purchase full coverage travel insurance from you country of origin. Insurance provided by us is not applicable where only hotel or flight booking are purchased through us.
Complaints and Claims
Shall you feel unsatisfied with any service we have provided, please notify your local tour guide or your travel advisor immediately to avoid the potential for similar problems happening again during your trip.
In the event of a complaint or claim for compensation, you must inform us by email, regular mail, or facsimile in writing within 15 days from the end of your tour. Relevant receipts and substantiating evidence must be attached to the letter of claim. We will not be liable for any claims made later than 15 days after the completion of your tour.
You can contact us via the web form from www.glvisit.com, email, fax, or phone. If for any reason, you fail to receive any reply from us in regard of your tour status within 48 hours from the time you submitted the request for booking, modifying, or canceling a tour, please contact us immediately to ensure that we are able to deal with your enquiry under the terms of our Terms and Conditions.
We shall not be liable for any loss, injury, or damage to person, property in connection with climatic conditions, sea fire, breakdown of machinery or equipment, acts of government or other authorities, wars whether or not declared, civil disturbances, strikes, riots, thefts, epidemics, quarantines, medical or customs regulations, terrorist activities, or any other actions, omissions or conditions beyond our control. Neither we nor any of our affiliates or subsidiaries shall be or become liable or responsible for any additional expenses of liability sustained or incurred by the tour member as a result of any of the aforementioned causes.
We shall not be responsible for any wrongful or negligent acts, omissions, or the failure of any equipment operated by any suppliers such as transportation carriers, cruise, and hotels, or any other party not directly owned or controlled by us.
We are not responsible for clients failure to comply with customs regulations.
We are not responsible for the stolen and lost of any customers valuables items of tourists that is due to the negligence of the customer.
We reserve the right to substitute hotels, flights, or cruise ships, to alter itineraries, or to cancel the tour prior to departure. If We have cancelled any tour prior to the commencement of the tour, we are liable for a full refund of the money received by us.
Many of our tour packages include activities which require care attention. Such activities include boarding and going ashore from boats, climbing hills and entering and exiting tombs and caves etc. You will receive help and advice from our representatives but all activities are undertaken at your own risk. We, our employees and agents cannot be responsible for any action or event that occurs after its said employees and agents have exercised their duty and taken the necessary care.
We reserve the right to modify or rescind the terms and conditions in whole, or in part at any time with or without notice.